The Tin Pan is a Music, Events, and Concert Venue located in the West End of Richmond, VA near Regency Square Mall. The venue features live music–both national touring and local acts–on a nightly basis.
Frequently Asked Questions
About Ticketed Events
Click above for a larger version of our seating chart.
How do I buy tickets to a show?
You can buy tickets online through our website. You may also give us a call at 804-447-8189 to have us process your tickets through our box office, or visit in person Tues-Sat 12PM-5PM. If you leave a voicemail, we will return your call the next time the box office is open. There are lower fees associated with calling us versus buying tickets online.
How do I make a dinner reservation?
You will be asked to choose a dinner reservation time when you purchase your tickets. Tickets and dinner reservations are one and the same; we do not generally offer advance tickets without a dinner reservation, and it is not possible to make a dinner reservation without also purchasing a ticket.
Do I have to make a dinner reservation?
As a general rule, yes. We are a “supper club,” which means that our entrance tickets are sold along with a dinner reservation. A food or beverage minimum of $15 applies to all tickets/reservations. If you choose not to order $15 worth of food and/or beverage, we reserve the right to charge a service fee in the amount of the difference.
Why is a 20% gratuity automatically included with all food and beverage purchases?
A fair percentage of our patrons have been leaving the standard 20% gratuity on their check. However, this has not been consistent.
Since we believe that we have talented and dedicated service staff, we felt the need to institute a minimum service charge to ensure they always earn a consistent living wage.
Since we are music venue and do not operate like a standard restaurant, our staff already has to accept inconsistent shifts and one seating per night. Therefore, we are doing our best to help stabilize their pay on a nightly basis.
Do I have to print out my tickets?
The Tin Pan is a paperless ticketing venue. Bring a valid ID with you and we will be able to check you in promptly.
How does seating work?
When you purchase a ticket online or at our box office, you are guaranteed a seat at one of our tables. When you purchase tickets, you can request a dinner reservation at a certain time with your show.
Priority is given to customers who purchase early and choose to dine with us. Seats are assigned in the order in which you purchase them. The sooner you buy tickets, the closer we seat you to the stage. When a show gets announced, the first person to purchase a ticket will have the best seat. Your reservation time does not effect your seating location. Dinner reservations are subject to a $15 minimum food and beverage purchase. If you choose not to order $15 worth of food and/or beverage, we reserve the right to charge a house charge to in the amount of the difference.
If I show up late, will I not get a seat?
There is never any risk of not having a seat because we never oversell the venue. For sold out shows, we may seat smaller parties together, as most of our tables are designed for a party of four.
How can I sit with my friends?
If you buy more than one ticket in a single transaction, we automatically seat your entire party together. If multiple groups are buying tickets separately and want to be seated together, please first purchase your tickets, then email us at email@example.com with the order numbers of all parties who wish to sit together.
If I reserve an early seating, will I have to give up my seat later in the evening?
Absolutely not! Once you sit down at your table, that seat is yours for the rest of the evening.
Does food service continue during the show?
Yes! We continue to serve food and beverages throughout a ticketed performance. However, we deeply respect our musicians and do our best not to disrupt their performances. The full menu is available until one hour after the performance begins. The bar remains open and we will still be serving deserts after that time.
Can I request a specific table?
Since we make our final seating chart the day of a show, we cannot guarantee any specific table. However, you are always welcome to make special requests. We will do the best we can to accommodate your request while maintaining our priority seating protocols. If a seating request is due to a medical condition or disability, please let us know. We are fully ADA compliant.
How do I get to The Tin Pan?
We’re located at 8982 Quioccasin Road, Henrico VA 23229 — in the West end of Richmond, VA. Look for signs labeled “Quioccasin Station” shopping center.
Do you offer a full menu?
Yes! We offer a seasonal menu and fabulous rotating specials.
Can I bring my own bottle of wine?
Yes, The Tin Pan reserves the right to charge a $20 corkage fee for serving bottles of wine purchased from off premises.
Do you have parking?
We have our own parking lot with ample parking. There’s also additional parking on the side of the building and around back. Seriously, parking shouldn’t be an issue.
Do you have an age restriction?
We are a family-friendly, smoke-free restaurant and music venue. All ages are welcome. With that in mind, please understand that we might ask to see your ID—take it as a compliment!
Can I bring the kids/a nursing infant?
We are 100% family-friendly, but we do ask that all our guests respect both the performers and their fellow guests. If you have to quiet a child or take an emergency phone call, we have a private room that you can duck into.
Do you have a dress code?
We’re casual, so you should feel free to dress casual too 🙂
Do you offer gift cards?
Yes, we offer gift cards valid toward food, drink, or ticket purchases. Please call or visit our box office during normal box office hours to purchase a gift card. Already have a gift card? Check your gift card balance.
Are you accessible?
Yes, we are ADA-compliant and can accommodate wheelchairs and service animals. Accessible restrooms are available. Please let us know in advance if you require special considerations, seating, etc. via firstname.lastname@example.org
I’m coming from out of town. What hotels do you recommend?
The Tin Pan does not have any hotels within walking distance. We are located in the West End near Regency Square Mall and in the neighborhood of the University of Richmond, so finding the most convenient place to stay is best suggested by the direction you are coming from.
About Our Venue
What kind of music do you feature?
There are so many different types of great music out there, we try to highlight them all. We feature “any music you’d feel comfortable having dinner with.” That might mean folk, bluegrass, jazz, or even a string quartet. We like to bring in a mix of up-and-coming singer-songwriters alongside touring regional and national stars. see our full calendar
Is there a ‘no-talking’ policy?
We’re not that stuffy! However, we definitely want to respect our musicians. The level of conversation really depends on the act and the evening. Some acts go better with a side of conversation, others shine alone. Be sure to take a look at our calendar to get a feel for what each evening will feature.
Do you allow dancing?
Generally speaking, we are not a dancing venue; there are no “standing room” tickets allowed at The Tin Pan and no space for dancing on busy nights. From time to time, we do make a small dance floor to accommodate specific bands, and dancing is allowed for private events. Please contact us to inquire whether dancing will be permitted during a specific event.
Can you seat large groups/parties?
Absolutely. We can easily move tables around to seat up to 8 people at a table. Larger parties can be seated at multiple tables in the same area. Just to be safe, though, please give us a call at 804-447-8189 ahead of time.
What are your COVID-19 policies?
We are no longer requiring proof of vaccination for guests to attend performances. Masks are not required but strongly encouraged.
We have been following CDC guidance, and what we have seen is that the vaccinations continue to prevent the vaccinated individual from severe illness and hospitalization. The data are not as clear that you are less likely to catch COVID from another person in the same room who has not been vaccinated.
Do you do private events?
Yes, we do! Our performance stage and our professional audio/visual system is great for corporate presentations and special events. Read more about private events.
Are you hiring?
We’re always excited to work with enthusiastic staff. Please call us or drop by to inquire about currently open positions.