FAQ

We are excited to be bringing live music back into your lives and we are looking forward to your return at The Tin Pan. We know you may have questions with regards to how we will be adjusting our operations to ensure your safety as well as our staff during these times. Below are the guidelines we have put into place for all of our upcoming shows until COVID-19 regulations have been lifted.

  • Each individual party will be properly social distanced per government recommendation. If you would like to be seated with another party, we will try and accommodate. Please contact our box office to set this up ahead of time. Call 804-447-8189 and leave a message.
  • Our venue capacity has been decreased by 50% to allow for social distancing. There will be no bar seating available.
  • All patrons will be required to wear a mask upon entering and exiting the venue and when getting up to wander around the venue. If you do not have a mask, one will be provided for you.
  • All employees will be required to wear masks at all times.
  • We ask that everyone arrive at your designated reservation times to allow for spaced out seating and to avoid crowds.

The Tin Pan is a Music, Events, and Concert Venue located in the West End of Richmond, VA near Regency Square Mall. The venue features live music–both national touring and local acts–on a nightly basis.

Frequently Asked Questions

About Ticketed Events

Click above for a larger version of our seating chart.

How do I buy tickets to a show?

You can buy tickets online through our website. You may also give us a call to have us process your tickets through our box office. Due to COVID-19, our physical Box Office is currently closed. You may still call 804-447-8189 and leave a message and someone will return your call within a few days. There are lower fees associated with calling us versus buying tickets online. Feel free to email us at tickets@tinpanrva.com with your number and the best time to reach you as well.

How do I make a dinner reservation?

You will be asked to choose a dinner reservation time when you purchase your tickets. Tickets and dinner reservations are one and the same; we do not generally offer advance tickets without a dinner reservation, and it is not possible to make a dinner reservation without also purchasing a ticket.

Do I have to make a dinner reservation?

As a general rule, yes. We are a “supper club,” which means that our entrance tickets are sold along with a dinner reservation. A food or beverage minimum of $13 applies to all tickets/reservations. If you choose not to order $13 worth of food and/or beverage, we reserve the right to charge a service fee in the amount of the difference.

Do I have to print out my tickets?

The Tin Pan is a paperless ticketing venue. Bring a valid ID with you and we will be able to check you in promptly.

How does seating work?

When you purchase a ticket online or at our box office, you are guaranteed a seat at one of our tables. When you purchase tickets, you can request a dinner reservation at a certain time with your show.

Priority is given to customers who purchase early and choose to dine with us. Seats are assigned in the order in which you purchase them. The sooner you buy tickets, the closer we seat you to the stage. Dinner reservations are subject to a $13 minimum food and beverage purchase. If you choose not to order $13 worth of food and/or beverage, we reserve the right to charge a house charge to in the amount of the difference.

If I show up late, will I not get a seat?

There is never any risk of not having a seat because we never oversell the venue. For sold out shows, we may seat smaller parties together, as most of our tables are designed for a party of four. COVID-19 update: Our venue capacity has been decreased by 60% to allow for social distancing and parties will only be seated together by request. otherwise, all individual parties will be separated by at least government required minimum distances.

How can I sit with my friends?

If you buy more than one ticket in a single transaction, we automatically seat your entire party together. If multiple groups are buying tickets separately and want to be seated together, please first purchase your tickets, then email us at tickets@tinpanrva.com with the order numbers of all parties who wish to sit together.

If I reserve an early seating, will I have to give up my seat later in the evening?

Absolutely not! Once you sit down at your table, that seat is yours for the rest of the evening.

Does food service continue during the show?

Yes! We continue to serve food and beverages throughout a ticketed performance. However, we deeply respect our musicians and do our best not to disrupt their performances.

Can I request a specific table?

Since we make our final seating chart the day of a show, we cannot guarantee any specific table. However, you are always welcome to make special requests. We will do the best we can to accommodate your request while maintaining our priority seating protocols. If a seating request is due to a medical condition or disability, please let us know. We are fully ADA compliant.

Basics

How do I get to The Tin Pan?

We’re located at 8982 Quioccasin Road, Henrico VA 23229 — in the West end of Richmond, VA. Look for signs labeled “Quioccasin Station” shopping center.

Do you offer a full menu?

Yes! We offer a seasonal menu and fabulous rotating specials.

Can I bring my own bottle of wine?

Yes, The Tin Pan reserves the right to charge a $20 corkage fee for serving bottles of wine purchased from off premises.

Do you have parking?

We have our own parking lot with ample parking. There’s also additional parking on the side of the building and around back. Seriously, parking shouldn’t be an issue.

Do you have an age restriction?

We are a family-friendly, smoke-free restaurant and music venue. All ages are welcome. With that in mind, please understand that we might ask to see your ID—take it as a compliment!

Can I bring the kids/a nursing infant?

We are 100% family-friendly, but we do ask that all our guests respect both the performers and their fellow guests. If you have to quiet a child or take an emergency phone call, we have a private room that you can duck into.

Do you have a dress code?

We’re casual, so you should feel free to dress casual too 🙂

Do you offer gift cards?

Yes, we offer gift cards valid toward food, drink, or ticket purchases. Please call or visit our box office during normal box office hours to purchase a gift card. Already have a gift card? Check your gift card balance.

Are you accessible?

Yes, we are ADA-compliant and can accommodate wheelchairs and service animals. Accessible restrooms are available. Please let us know in advance if you require special considerations, seating, etc. via tickets@tinpanrva.com

I’m coming from out of town. What hotels do you recommend?

The Tin Pan does not have any hotels within walking distance. We are located in the West End near Regency Square Mall and in the neighborhood of the University of Richmond, so finding the most convenient place to stay is best suggested by the direction you are coming from.

Read more about hotels we work with.

About Our Venue

What kind of music do you feature?

There are so many different types of great music out there, we try to highlight them all. We feature “any music you’d feel comfortable having dinner with.” That might mean folk, bluegrass, jazz, or even a string quartet. We like to bring in a mix of up-and-coming singer-songwriters alongside touring regional and national stars. see our full calendar

Is there a ‘no-talking’ policy?

We’re not that stuffy! However, we definitely want to respect our musicians. The level of conversation really depends on the act and the evening. Some acts go better with a side of conversation, others shine alone. Be sure to take a look at our calendar to get a feel for what each evening will feature.

Do you allow dancing?

Generally speaking, we are not a dancing venue; there are no “standing room” tickets allowed at The Tin Pan and no space for dancing on busy nights. From time to time, we do make a small dance floor to accommadate specific bands, and dancing is allowed for private events. Please contact us to inquire whether dancing will be permitted during a specific event. COVID-19 Update: we do not anticipate having a dance floor for any performances during the COVID-19 pandemic.

Can you seat large groups/parties?

Absolutely. We can easily move tables around to seat up to 8 people at a table. Larger parties can be seated at multiple tables in the same area. Just to be safe, though, please give us a call at 804-447-8189 ahead of time.

Other Questions

Do you do catering and events?

Yes, we do! Our performance stage and our professional audio/visual system is great for corporate presentations and special events. Read more about private events.

Are you hiring?

We’re always excited to work with enthusiastic staff. Please call us or drop by to inquire about currently open positions.